Shipping policy

GENERAL INFORMATION
To ensure your package is delivered seamlessly and within our specified time frames, please ensure all address details are entered accurately, including any relevant abbreviations, street and building numbers, apartment details, or route information. Precision in addressing is essential for timely delivery, and SV&M cannot be held responsible for misplaced or incorrectly delivered shipments due to inaccuracies in the address provided at the time of purchase. For your convenience, we also ship to PO Boxes via USPS.

PROCESSING TIME
Most orders are dispatched within 3-6 business days following processing (excluding holidays and weekends).

SHIPPING RATES & TIMELINES
Kindly note that deliveries to US addresses may require 3-5 business days from the shipping date, contingent upon the selected shipping method and the destination of your order. Upon dispatch of your order, a confirmation email containing tracking information will be sent to you. We typically use USPS or UPS, though alternative carriers may be selected at our discretion to fulfill shipping requirements. The final shipping cost will be displayed at checkout.

SHIPPING FEES
Please note that shipping fees are non-refundable. Should any shipment be refused upon delivery, you will be responsible for the original shipping charges in addition to the cost of returning the package to us, which will be deducted from any issued credit. Expedited shipping services are unavailable for PO Box addresses, though we can deliver standard shipments to these locations via USPS.

DELIVERY CLAIMS
SV&M cannot be held liable for lost or stolen packages confirmed as delivered to the address provided in your order. Should you wish, we are able to confirm details of the delivery, including the provided address, delivery date, tracking number, and shipping carrier information, to assist in your investigation. If a shipment is deemed lost or stolen, it is the recipient’s responsibility to file a claim with the carrier to seek resolution for any loss that may have occurred. SV&M is not responsible for packages reported as delivered by the carrier, and we are unable to issue refunds or credits for such cases.

TRACKING YOUR ORDER
Once your order is shipped, you will receive a shipping confirmation email, including a USPS tracking number. To track your package, simply follow the link below, enter your tracking number, and press “track” to view shipment details.

Track your package at https://tools.usps.com/go/TrackConfirmAction_input